kxl8's Privacy Policy

kxl8 ("we", "our", or "platform") is committed to providing a safe and transparent online entertainment service for players in Bangladesh. This privacy policy explains what personal information we collect when you use kxl8's website, mobile platform, or any other service, how that information is used, and what steps we take to protect your privacy.

This policy applies to all services, features, and content of kxl8. By registering on or continuing to use our platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

kxl8 only collects information that is necessary to provide our services, manage your account, and ensure security. The information we may collect is as follows:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 and above may participate on kxl8)
• National ID number or passport number (where applicable)
• Address (at district and division level)

2.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)

2.3 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (if you choose bank transfer)
• Transaction history — records of deposits and withdrawals

2.4 Activity Information

• Gaming history and betting activity
• Login time, session duration, and device type
• Records of communication with customer support

2.5 Technical Information

• IP address
• Browser type and version
• Device identifier information
• Operating system

kxl8 collects information in the following ways:

3.1 Directly from You

You provide information to us directly during account registration, when making a deposit or withdrawal, when contacting customer support, or by filling in any form.

3.2 Automatically

When you use the kxl8 platform, certain technical information is collected automatically through cookies, web beacons, and similar technologies.

3.3 From Payment Providers

When processing transactions through bKash, Nagad, Rocket, Upay, and bank transfers, transaction verification information may be received from the relevant financial institutions.

kxl8 uses collected information only for the following purposes:

• Account management: Creating accounts, verifying logins, and keeping accounts secure.
• Service delivery: Running gaming, betting, deposit, and withdrawal services without interruption.
• Age verification: Ensuring that only those aged 21 or above are using kxl8.
• Fraud prevention: Detecting suspicious activity and ensuring platform security.
• Customer support: Resolving your complaints and questions promptly.
• Personalised experience: Suggesting games and offers based on your preferences.
• Responsible gaming: Identifying patterns of excessive play and providing timely support.
• Legal obligations: Maintaining records in accordance with applicable laws and regulations.

kxl8 shares information with third parties only in very limited circumstances and only when necessary. Information may be shared in the following situations:

5.1 Payment Providers

Only the information required to complete transactions is shared with bKash, Nagad, Rocket, Upay, and the relevant banks. These organisations are governed by their own privacy policies.

5.2 Technology Service Providers

Limited information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe), security services, and infrastructure providers for the purpose of running the service.

5.3 Legal Requirements

If law enforcement agencies or competent authorities request information through a legal process, kxl8 is obliged to provide that information in accordance with applicable law.

5.4 Fraud Prevention

Limited information may be shared with specific technology partners to ensure account security and detect fraudulent activity.

Outside the cases listed above, kxl8 does not share your information with any third party without your written consent.

kxl8 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website — maintaining login sessions, storing security tokens, and remembering user preferences.

6.2 Analytics Cookies

These cookies help us understand how users interact with the platform so we can improve the quality of our services.

6.3 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.

kxl8 uses industry-standard technology and processes to protect your information. Our security framework consists of the following elements:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected with the highest-grade encryption.
• Secure data storage: Your information is stored in encrypted databases where unauthorised access is prevented.
• Access controls: Only authorised staff can access specific information as needed.
• Regular security audits: Our systems undergo regular audits and penetration testing to identify potential vulnerabilities.
• Two-factor verification: Additional verification during login and large transactions keeps your account secure.
• Firewall & intrusion detection: Our infrastructure is under continuous monitoring.

As a user of kxl8, you have the following rights over your own personal information:

8.1 Right to Access

You may request a copy of the information we hold about you. Submit this request through customer support.

8.2 Right to Rectification

You may request correction of any incorrect or incomplete information held in your account.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, we may be legally required to retain some information due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes, particularly for direct marketing.

8.5 Right to Close Your Account

You may close your account at any time. After account closure, we may retain certain information for a defined period as required by law.

To exercise any of the above rights, contact the kxl8 support team.

kxl8 retains your information only for as long as it is necessary:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial and identity information is retained for a defined period after account closure to meet legal requirements.
• Transaction records: Transaction information is retained for an extended period for financial auditing and dispute resolution.
• Support conversations: Customer support records are kept for a limited period for service improvement and reference purposes.

Once the defined retention period ends, we securely delete your information or anonymise it so that it can no longer be linked to you.

kxl8's services are for persons aged 21 and above only. We do not knowingly collect information from minors. An age verification process is followed at the time of account registration.

If we are informed that a minor's information has been collected, we will immediately close that account and delete the relevant information. If a guardian suspects that their child has opened an account on kxl8, please contact us immediately.

kxl8 may update this privacy policy from time to time. For any significant changes, we will publish a notice on the platform and inform you by email at your registered address.

Continuing to use kxl8 after a revised policy is published will be taken to mean that you have accepted the updated policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us. The kxl8 customer support team is available in Bengali and English, seven days a week, twenty-four hours a day.

Once we receive your complaint, we will review it as quickly as possible and work toward a satisfactory resolution. If for any reason you are not satisfied with our response, please request that the matter be escalated to our senior management.